This program applies to out of warranty repairs.
THIS OUT OF WARRANTY REPAIR PROGRAM IS SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR WRITTEN NOTICE BY MANUFACTURER. THE MOST RECENT VERSION OF THE PROGRAM SHALL BE POSTED FOR YOUR REVIEW AT ANY TIME AT HTTPS://MAXAIR-SYSTEMS.COM/TERMS-AND-CONDITIONS . IT IS IMPORTANT TO CHECK FOR UPDATED PROGRAM TERMS BEFORE ENGAGING IN FUTHER OUT OF WARRANTY REPAIRS AS TERMS MAY HAVE CHANGED.
1. To determine feasibility of repair and to develop a Cost and Turn-Around Time for Repair Estimate (CTRE), Customers must agree to and complete the SYNTECH INTL, INC. Diagnostic Service Assessment (DSA) described below:
I. Syntech Intl, Inc. outsources the return material authorization request process to its distributor of MAXAIR products, Bio-Medical Devices International Inc. DBA MAXAIR Systems (“BMDI”). An RMA number must be first issued by BMDI customer service before moving to step two. BMDI customer service has the sole discretion whether to issue an RMA number based on the nature of your request. Reasons for rejection may include but are not limited to: Cosmetic issues, discontinued products, and products beyond economical repair. To obtain an RMA number please download the form at https://maxair-systems.com/images/PDFS/005-MAXAIR-RMA-Request-Form-011921-P.pdf and email the form to info@maxair-systems.com .
II. Once an RMA form is filled out and you receive an RMA number, the statement of decontamination form must be followed in detail and accompany each shipment. You can download the form here: https://maxair-systems.com/images/PDFS/003-Status-Of-Decontamination-Decon-Tag.pdf
III. Customer must issue payment to SYNTECH INTL, INC. in the amount of $150.00 per-returned-helmet as a Diagnostic Fee prior to SYNTECH INTL, INC. opening any box(es) sent by customer. The $150.00 Diagnostic Fee is not refundable and not returnable regardless of whether any repair is attempted or carried out. However, the Diagnostic Fee will be applied to any repair or replacement charges billed to customer if such charges exceed the Diagnostic Fee.
IV. Regardless of whether repair work or assessments were performed, and regardless of any other charges, customer is responsible for freight costs, risk-of-loss, and insurance when shipping to and from SYNTECH INTL, INC., 17171 Daimler Street, Irvine, CA, 92614.
2. Customers who complete the Diagnostic Service Assessment above:
a. Should expect within 2-5 working days of Syntech Intl, Inc.’s receipt of shipment of the products to receive a CTRE via e-mail. Customers must approve and sign the CTRE. Each CTRE will indicate the estimated cost, less taxes, and time-to-repair of the helmet(s).
b. Must sign an Authorization to Repair or Disassemble (ARD) the helmet(s) to authorize SYNTECH INTL, INC. to either:
i. Repair per original CTRE, including pursuing any and all options presented, only as necessary, to bring all returned helmet(s) back to factory specifications; or
ii. Disassemble the returned helmet(s) to further diagnose issues and to eliminate options. In this scenario, SYNTECH INTL, INC. will proceed and send an amended CTRE to customer for approval to proceed with repair. CAUTION: Customer acknowledges that disassembly will damage various components and assemblies and if no repair is authorized, SYNTECH INTL, INC. will not be held responsible for any reassembly or repair and will only make the helmet(s) available for return in disassembled and “as is”/damaged condition.
3. Once the CTRE and ARD are executed between the parties, SYNTECH INTL, INC. will, as applicable, commence to repair the helmet(s) or disassemble the helmet(s), complete the diagnosis, and send Customer an amended CTRE.
4. If additional repairs unknown to SYNTECH INTL, INC. appear at the time repairs or assessments are commenced, SYNTECH INTL, INC. will stop work and submit and request approval from customer for any additional charges by submitting to customer an amended/updated CTRE.
5. When the helmet(s) are fully repaired and tested to meet standard production requirements, SYNTECH INTL, INC. will notify the customer. When Customer is notified repairs are completed and has received a final Invoice, customer will forward full payment to SYNTECH INTL, INC. When SYNTECH INTL, INC. receives payment in full from customer, SYNTECH INTL, INC. will return helmet(s) to customer per customers authorized pre-pay and ship instructions.
6. SYNTECH INTL, INC. warrants out-of-warranty repairs consistent with the terms and conditions in SYNTECH INTL, INC.’s out-of-warranty repair limited warranty incorporated herein as Attachment A which may be updated at any time in the sole discretion of Manufacturer.
Name: _______________________________________________________________
Signature: ____________________________________________________________
Title: _________________________________________________________________
Date: _______________________
ATTACHMENT A | LIMITED WARRANTY FOR OUT-OF-WARRANTY REPAIRS
THE SYNTECH INTL, INC. LIMITED WARRANTY PROVIDES THAT, SUBJECT TO THE FOLLOWING LIMITATIONS, EACH REPAIRED MAXAIR PRODUCT WILL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP AND WILL CONFORM TO SYNTECH INTL, INC.’S SPECIFICATION FOR THE PARTICULAR PRODUCT FOR A PERIOD OF 30 DAYS AFTER THE REPAIR.
SYNTECH INTL, INC.’s ENTIRE LIABILITY FOR ANY DEFECTIVELY REPAIRED PRODUCT SHALL IN NO EVENT EXCEED THE COST TO REPAIR THE DEFECTIVE PRODUCT. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE FACE OF THIS LIMITED WARRANTY.
SYNTECH INTL, INC. DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PRODUCTS, INCLUDING: ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. THIS WARRANTY IS THE EXCLUSIVE REMEDY OF BUYER WITH RESPECT TO ANY CLAIM RELATING TO THE MAXAIR SYSTEMS PRODUCT REPAIR, WHETHER ARISING AT LAW OR AT EQUITY, OTHER THAN CLAIMS FOR PERSONAL INJURY PROXIMATELY CAUSED BY A DEFECT IN THESE ITEMS.
BUYER SHALL NOT BE ENTITLED TO, AND SELLER SHALL NOT BE LIABLE FOR, LOSS OF PROFITS OR REVENUE, PROMOTIONAL OR MANUFACTURING EXPENSES, OVERHEADS, BUSINESS INTERRUPTION COST, LOSS OF DATA, REMOVAL OR REINSTALLATION COSTS, INJURY TO REPUTATION OR LOSS OF BUYERS, PUNITIVE DAMAGES, IPR INFRINGEMENT, LOSS OF CONTRACTS OR ORDERS OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE. BUYER’S RECOVERY FROM SELLER FOR ANY CLAIM SHALL NOT EXCEED THE REPAIR COST PAID FOR THE AFFECTED PRODUCTS IRRESPECTIVE OF THE NATURE OF THE CLAIM WHETHER IN CONTRACT, TORT, WARRANTY, OR OTHERWISE.
BUYER WILL INDEMNIFY, DEFEND, AND HOLD SELLER HARMLESS FROM ANY CLAIMS BASED ON: SELLER’S COMPLIANCE WITH BUYER’S DESIGNS, SPECIFICATIONS, OR INSTRUCTIONS; MODIFICATION OF ANY PRODUCTS BY ANYONE OTHER THAN SELLER; OR USE IN COMBINATION WITH OTHER PRODUCTS.
THIS LIMITED WARRANTY IS SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR WRITTEN NOTICE BY MANUFACTURER. THE MOST RECENT VERSION OF THIS LIMITED WARRANTY SHALL BE POSTED FOR YOUR REVIEW AT ANY TIME AT HTTPS://MAXAIR-SYSTEMS.COM/TERMS-AND-CONDITIONS . IT IS IMPORTANT TO CHECK FOR UPDATED LIMITED WARRANTY TERMS BEFORE ENGAGING IN FUTHER ORDERS OF MAXAIR PRODUCTS AS LIMITED WARRANTY TERMS MAY HAVE CHANGED.
IN THE EVENT THAT ANY PART OR PORTION OF THIS LIMITED WARRANTY IS DEEMED TO BE INVALID, ILLEGAL, OR UNENFORCEABLE, THE REMAINING PROVISIONS SHALL CONTINUE IN FULL FORCE AND EFFECT.
THIS WARRANTY COVERS THE SPECIFIC REPAIR PERFORMED, BUT NOT THE ENTIRE DEVICE.