QUOTE REQUEST

Out-of-Warranty Repair Program

THIS PROGRAM APPLIES TO OUT-OF-WARRANTY REPAIRS.

THIS OUT OF WARRANTY REPAIR PROGRAM IS SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR WRITTEN NOTICE BY MANUFACTURER. THE MOST RECENT VERSION OF THE PROGRAM SHALL BE POSTED FOR YOUR REVIEW AT ANY TIME AT HTTPS://SYNTECH-INT.COM/OUT-OF-WARRANTY-TERMS/. IT IS IMPORTANT TO CHECK FOR UPDATED PROGRAM TERMS BEFORE ENGAGING IN FUTHER OUT-OF-WARRANTY REPAIRS AS TERMS MAY HAVE CHANGED.

WARRANTY DETAILS
OUT-OF-WARRANTY REPAIR PROGRAM
  • 1. To determine feasibility of repair and to develop a Cost and Turn-Around Time for Repair Estimate (CTRE), Customers must agree to and complete the SYNTECH INTL, INC. Diagnostic Service Assessment (DSA) described below:

I. Syntech Intl, Inc. outsources the return material authorization request process to its distributor of MAXAIR® products, Bio-Medical Devices International Inc. DBA MAXAIR® Systems (“BMDI”). An RMA number must be first issued by BMDI customer service before moving to step two. BMDI customer service has the sole discretion whether to issue an RMA number based on the nature of your request. Reasons for rejection may include but are not limited to: Cosmetic issues, discontinued products, and products beyond economical repair. To obtain an RMA number please download the form at https://maxair-systems.com/images/PDFS/005-MAXAIR-RMA-Request-Form-011921-P.pdf and email the form to info@maxair-systems.com.

II. Once an RMA form is filled out and you receive an RMA number, the statement of decontamination form must be followed in detail and accompany each shipment. You can download the form here: https://maxair-systems.com/images/PDFS/003-Status-Of-Decontamination-Decon-Tag.pdf

III. Customer must issue payment to SYNTECH INTL, INC. in the amount of $150.00 per-returned-helmet as a Diagnostic Fee prior to SYNTECH INTL, INC. opening any box(es) sent by Customer. The $150.00 Diagnostic Fee is not refundable and not returnable regardless of whether any repair is attempted or carried out. However, the Diagnostic Fee will be applied to any repair or replacement charges billed to Customer if such charges exceed the Diagnostic Fee.

IV. Regardless of whether repair work or assessments were performed, and regardless of any other charges, Customer is responsible for freight costs, risk-of-loss, and insurance when shipping to and from SYNTECH INTL, INC., 17171 Daimler Street, Irvine, CA, 92614.

  • 2. Customers who complete the Diagnostic Service Assessment above:

a. Should expect within 4-7 working days of Syntech Intl, Inc.’s receipt of shipment of the products to receive a CTRE via e-mail. Customers must approve and sign the CTRE. Each CTRE will indicate estimated cost, less taxes, and time-to-repair of the helmet(s).

b. Must sign an Authorization to Repair or Disassemble (ARD) the helmet(s) to authorize SYNTECH INTL, INC. to either:

i. Repair per original CTRE, including pursuing any and all options presented, only as necessary, to bring all returned helmet(s) back to factory specifications; or

ii. Disassemble the returned helmet(s) to further diagnose issues and to eliminate options. In this scenario, SYNTECH INTL, INC. will proceed and send an amended CTRE to Customer for approval to proceed with repair. CAUTION: Customer acknowledges that disassembly will damage various components and assemblies and if no repair is authorized, SYNTECH INTL, INC. will not be held responsible for any reassembly or repair and will only make the helmet(s) available for return in disassembled and “as is”/damaged condition.

  • 3. Once the CTRE and ARD are executed between the parties, SYNTECH INTL, INC. will, as applicable, commence to repair the helmet(s) or disassemble the helmet(s), complete the diagnosis, and send Customer an amended CTRE.
  • 4. If additional repairs unknown to SYNTECH INTL, INC. appear at the time repairs or assessments are commenced, SYNTECH INTL, INC. will stop work and submit and request approval from Customer for any additional charges by submitting to Customer an amended/updated CTRE.
  • 5. When the helmet(s) are fully repaired and tested to meet standard production requirements, SYNTECH INTL, INC. will notify the Customer. When Customer is notified repairs are completed and has received a final Invoice, Customer will forward full payment to SYNTECH INTL, INC. When SYNTECH INTL, INC. receives payment in full from Customer, SYNTECH INTL, INC. will return helmet(s) to Customer per Customers authorized pre-pay and ship instructions.
  • 6. SYNTECH INTL, INC. warrants out-of-warranty repairs consistent with the terms and conditions in SYNTECH INTL, INC.’s out-of-warranty repair limited warranty incorporated herein as Attachment A which may be updated at any time in the sole discretion of Manufacturer.

Customer (Entity Name): _____________________________________________________

Name and Title: ____________________________________________________________

Signature: _________________________________________________________________

Date: _______________________

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