THIS PROGRAM APPLIES TO OUT-OF-WARRANTY REPAIRS.
If you have a MAXAIR® Helmet that is beyond its warranty period and is not working properly, we may be able to help. The MAXAIR® Out-of-Warranty Repair Program is designed to bring your ailing Helmet back to factory standards if it is found to be repairable. To determine if repairs are feasible and provide you with an accurate quotation for that repair, please read and follow the instructions below.
BEFORE YOU CONTACT MAXAIR® Systems for an Out-of-Warranty repair, perform a Helmet check per the Troubleshooting Guide document.
If troubleshooting doesn't solve your helmet issue, read the entire protocol for an Out-of-Warranty Repair Protocol document. Be certain you have read, understand, and accept the protocol and Limited Warranty statement before proceeding.
Before packing and sending your Helmet to MAXAIR® Systems, follow Step 3A and 3B below:
Decontaminate the Helmet and fill out the Decon Tag document.
Pack the Helmet and ready it for return to MAXAIR® Systems per the Preferred Packing for Helmets for Return to BDMI document.
With the Helmet decontaminated and the De-Con Tag filled out, fill out the RMA Request document below and email it to info@maxair-systems.com to recieve your Return Material Authorization.
I. Syntech Intl, Inc. outsources the return material authorization request process to its distributor of MAXAIR® products, Bio-Medical Devices International Inc. DBA MAXAIR® Systems (“BMDI”). An RMA number must be first issued by BMDI customer service before moving to step two. BMDI customer service has the sole discretion whether to issue an RMA number based on the nature of your request. Reasons for rejection may include but are not limited to: Cosmetic issues, discontinued products, and products beyond economical repair. To obtain an RMA number please download the form at https://maxair-systems.com/images/PDFS/005-MAXAIR-RMA-Request-Form-011921-P.pdf and email the form to info@maxair-systems.com.
II. Once an RMA form is filled out and you receive an RMA number, the statement of decontamination form must be followed in detail and accompany each shipment. You can download the form here: https://maxair-systems.com/images/PDFS/003-Status-Of-Decontamination-Decon-Tag.pdf
III. Customer must issue payment to SYNTECH INTL, INC. in the amount of $150.00 per-returned-helmet as a Diagnostic Fee prior to SYNTECH INTL, INC. opening any box(es) sent by Customer. The $150.00 Diagnostic Fee is not refundable and not returnable regardless of whether any repair is attempted or carried out. However, the Diagnostic Fee will be applied to any repair or replacement charges billed to Customer if such charges exceed the Diagnostic Fee.
IV. Regardless of whether repair work or assessments were performed, and regardless of any other charges, Customer is responsible for freight costs, risk-of-loss, and insurance when shipping to and from SYNTECH INTL, INC., 17171 Daimler Street, Irvine, CA, 92614.
a. Should expect within 4-7 working days of Syntech Intl, Inc.’s receipt of shipment of the products to receive a CTRE via e-mail. Customers must approve and sign the CTRE. Each CTRE will indicate estimated cost, less taxes, and time-to-repair of the helmet(s).
b. Must sign an Authorization to Repair or Disassemble (ARD) the helmet(s) to authorize SYNTECH INTL, INC. to either:
i. Repair per original CTRE, including pursuing any and all options presented, only as necessary, to bring all returned helmet(s) back to factory specifications; or
ii. Disassemble the returned helmet(s) to further diagnose issues and to eliminate options. In this scenario, SYNTECH INTL, INC. will proceed and send an amended CTRE to Customer for approval to proceed with repair. CAUTION: Customer acknowledges that disassembly will damage various components and assemblies and if no repair is authorized, SYNTECH INTL, INC. will not be held responsible for any reassembly or repair and will only make the helmet(s) available for return in disassembled and “as is”/damaged condition.
Customer (Entity Name): _____________________________________________________
Name and Title: ____________________________________________________________
Signature: _________________________________________________________________
Date: _______________________
.
Carefully and thoroughly read the below information before sending your Helmet to MAXAIR® Systems.
No Product may be returned directly to BMDI without first contacting BMDI Customer Service, 1800-433-3842, for a Return Material Authorization (“RMA”) number. If it is determined that the Product may be defective, you will be given an RMA number and instructions for Product return. An unauthorized return, i.e. one for which an RMA number has not been issued, will be returned to you at your expense. Authorized returns are to be shipped prepaid and insured to the address on the RMA in an approved shipping container. Your original box and packaging materials should be kept for storing or shipping your Product.
A Status of Decontamination (SOD) cerification, signed by the institution’s Infection Control Director, must accompany all returned product(s). This certification is to clearly state:
i. The de-contamination status of the returned products(s) relative to their having been exposed to any pathogenic, toxic, or otherwise harmful contaminants, and
ii. The list of contaminants the product(s) may have been exposed to, that could jepordize the health of BMDI receiving personnel who would necessarily handle the product(s) during unpacking.
Only products originally shipped from BMDI or from an authorized supplier will be returned to BMDI. The Customer returning products to BMDI certifies that the products were perchased from BMDI and there has been no substitution of the product from another supplier, distributor or other source of the product. The return should be in the original packaging, otherwise it must adhere to the instructions in Perferred Packing Instructions in step 3b.
THIS PROGRAM APPLIES TO OUT-OF-WARRANTY REPAIRS. THIS OUT OF WARRANTY REPAIR PROGRAM IS SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR WRITTEN NOTICE BY MANUFACTURER. THE MOST RECENT VERSION OF THE PROGRAM SHALL BE POSTED FOR YOUR REVIEW AT ANY TIME AT HTTPS://SYNTECH-INT.COM/OUT-OF-WARRANTY-TERMS/. IT IS IMPORTANT TO CHECK FOR UPDATED PROGRAM TERMS BEFORE ENGAGING IN FUTHER OUT-OF-WARRANTY REPAIRS AS TERMS MAY HAVE CHANGED.
