If you have a MAXAIR® Helmet that is within its warranty period and is not working properly, we may be able to help. To determine if repairs are feasible, necessary, or if replacement is the right course of action, please read and follow the instructions below.
THIS PROGRAM APPLIES TO IN-WARRANTY REPAIRS.
THIS IN-WARRANTY REPAIR PROGRAM IS SUBJECT TO CHANGE AT ANY TIME WITHOUT PRIOR WRITTEN NOTICE BY MANUFACTURER. THE MOST RECENT VERSION OF THE PROGRAM WILL BE POSTED FOR YOUR REVIEW AT ANY TIME AT HTTPS://SYNTECH-INT.COM/IN-WARRANTY/. IT IS IMPORTANT TO CHECK FOR UPDATED PROGRAM TERMS BEFORE ENGAGING IN FURTHER IN-WARRANTY REPAIRS AS TERMS MAY HAVE CHANGED.
1. To determine the feasibility of repair and to develop a Cost and Turn-Around Time for Repair Estimate (CTRE), Customers must agree to and complete the SYNTECH INTL, INC. Diagnostic Service Assessment (DSA) described below:
I.To determine the feasibility of repair and confirm your product falls under warranty, Customers must agree to and complete the Syntech, Int’l Inc. (“Syntech”) Diagnostic Service Assessment (DSA) described below:
II. Syntech, Int’l Inc. outsources the return material authorization request process to its distributor of MAXAIR® products, Bio-Medical Devices International Inc. DBA MAXAIR® Systems (“MAXAIR® Systems”). An RMA number must be first issued by MAXAIR® Systems customer service before moving to step two. MAXAIR® Systems customer service has the sole discretion whether to issue an RMA number based on the nature of your request. Reasons for rejection may include but are not limited to: Product is no longer under warranty, product is not in need of repair, or it is determined product damage was caused by Customer. To obtain an RMA number please download the form HERE and email the form to info@maxair-systems.com.
III. Once an RMA form is filled out and you receive an RMA number, the statement of decontamination form must be followed in detail and accompany each shipment. You can download the form HERE
2. Customers who complete the Diagnostic Service Assessment above should expect within 4-7 working days of Syntech Intl, Inc.’s receipt of shipment of the products to receive a CTRE via e-mail. Customers must approve and sign the CTRE.
3. If additional repairs unknown to Syntech, Int’l Inc. appear at the time repairs or assessments are commenced, Syntech, Int’l Inc. will stop work and submit and request approval from Customer for any additional work (or additional charges if applicable) by submitting to Customer an amended/updated CTRE.
4. When the helmet(s) are repaired, Syntech, Int’l Inc. will notify the Customer. When Customer is notified repairs are completed and has received a final Invoice (if applicable), Syntech, Int’l Inc. will return helmet(s) to Customer per Customers authorized pre-pay and ship instructions.
5. Syntech, Int’l Inc. warrants in-warranty repairs consistent with the terms and conditions in SYNTECH INTL, INC.’s in-warranty limited warranty incorporated herein as Attachment A which may be updated at any time in the sole discretion of Manufacturer.
Customer (Entity Name): _____________________________________________________
Name and Title: ____________________________________________________________
Signature: _________________________________________________________________
Date: _______________________
BEFORE YOU SUBMIT AN IN-WARRANTY REPAIR, perform a Helmet check per the Troubleshooting Guide document.
If troubleshooting doesn't solve your helmet issue, read the entire protocol in the In-Warranty Repair Program document. Be certain you have read, understand, and accept the protocol and In-Warranty Limited Warranty terms before proceeding.
Before packing and sending your Helmet to Syntech, follow Step 3A and 3B below:
Decontaminate the Helmet and fill out the Decon Tag document.
Pack the Helmet and ready it for return to Syntech per the Preferred Packing for Helmets for Return to Syntech document.
With the Helmet decontaminated and the De-Con Tag filled out, fill out the RMA Request document below and email it to info@maxair-systems.com to receive your Return Material Authorization.
Carefully and thoroughly read the below information before sending your Helmet to MAXAIR® Systems.
Unless otherwise required by law, only Products originally shipped from MAXAIR® Systems – or from a MAXAIR® Systems authorized supplier – will be returned to Syntech. The Customer returning products to Syntech certifies that the products were purchased from MAXAIR® Systems – or a MAXAIR® Systems authorized distributor –and there has been no substitution of the product from another supplier, distributor, or other source of the product.